Refund policy

 

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy, we're here to help.

Returns
You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging

Non-returnable items:

• Personal care items
• Perishable goods
• Items marked as final sale

Return Process
To start a return, please contact us at [your email]. Include your order number and reason for return. We will provide further instructions.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.

Refunds
Once we receive and inspect your return, we will notify you. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged.

Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account and contact your payment provider.